Refund and Return Policy
Refund and Return Policy
We currently are not doing returns as part of COVID precautions (see exceptions) --a common industry standard during COVID Pandemic.
EXCEPTIONS: Returns are available without handling and shipping fee if there is an error on our part and you are shipped wrong products that you did not order or if the products are defective or damaged by UPS, FEDEX or USPS. To be defective, products must be analyzed by the manufacturer and confirmed by manufacturer that they are defective. Products may vary slightly from batch to batch in flavor, texture, color and consistency and this is not deemed defective. Refunds, Returns, and Exchanges must be requested within 15 days of delivery. All returns for refund or exchange must be complete, in original boxes/containers and in good condition. Partial returns for refunds or exchanges are not allowed - no refund will be given for incomplete or damaged return, unless qualifies as defective as noted above. You must contact us first before any returns, refund or exchanges.
Melted bars are not refundable and not considered defective but are an unfortunate problem ordering bars during hot months. So, consider the current temperatures in various areas in the USA that your bars may travel through when ordering bars. Stock up on bars in Spring months while temperatures are not hot. Healthwise (DHSW) Bars are shipped from Georgia and Robard (DHS) bars are shipped from Wash DC area. During certain summer months the Premier and Deluxe Healthwise Bars may need to be ordered two cases at a time and are shipped with insulation and dry ice to help prevent melting but does not guarantee they are not melted. You can order one case and we will let you know if the temperatures and shipping route requires two case purchase of the Premier or Deluxe bars before shipping them to you. Melted bars are safe to eat though they may have different texture or color. Melted bars should set at room temperature and not refrigerated as that will cause them to get a whitish coating and be crumbly.
If there is an error on our part (we shipped you products you did not order), you must notify us within 15 days of arrival of order for us to set up a return of your items and ship you the items that you ordered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Contact us through our Contact Us link for RMA, directions and where to ship your return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If your return and refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at with our Contact Us form
We only replace and exchange items if they are defective or damaged or if we make a mistake and send you the wrong products. If you need to exchange your items, send us an email at our Contact Us form for instructions on return. We will cover the cost of shipping returns that are deemed defective, damaged, or if we make an error and ship you the wrong products that you did not order.
To return your product, you should email us with our Contact Us form for directions and address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75 for refund you should consider using a trackable shipping service and purchasing shipping insurance. Shipments get lost and we don’t guarantee that we will receive your returned item so if your return gets lost, you can still get your refund through the insurance you purchased.